At Female Choice Plumbing, customer service is our main priority. In fact the bulk of our customers are comprised of repeat customers or have been recommended by a previous customer. On Sunday we received such a callout to a customer whose hot water system kept turning off and the pilot light could not be relit.
We had a plumber to our customer’s property on the same day in a marked van and in uniform. They were genuinely surprised when our plumber turned up in the promised time frame with the intention of fixing up the job straightaway. In no time our plumber had a diagnosis ready for our customers and began work after giving them the estimated price for the job which they agreed on.
The hot water unit which we worked on was a Rheem 135litre gas storage unit. It is an excellent unit for smaller households, running on either natural gas or LPG and has up to a 4 star energy rating. From our conversation with the customer, they were quite happy with the hot water unit and wished to keep the same one. The unit was rather old having been manufactured in 1997 but at this stage only needed a few parts replaced and serviced.
Our plumber had the job in no time at all. He then proceeded to carry out a safety check which included a gas leakage check using a monometer. After everything was deemed safe and up to regulatory standards, our plumber ignited the unit for our customers and stayed until he was sure that all taps were receiving hot water.
The customers needless to say were extremely happy with the services rendered. They were also pleased with how easy it was to pay on completion of the job. Our plumbers all carry an EFTPOS machine on board their vans and we are also happy to accept payment via cash or cheque. Furthermore, there is never a surcharge on any payment options.
Before leaving site, our plumber made sure to pack everything up and leave the work area neat and tidy. He also made sure that the customer did not have any other requests which he could have completed saving our customers a further callout fee. Lastly, he also explained our guarantee policy to our customers which covers them for any workmanship or part supplied and installed. Luckily, due to this policy, our customers are assured that when they call Female Choice Plumbing on 1300 921 421 they will not be calling back for the same problem in a long time. Here at Female Choice Plumbing, we do the work once, and we do it right!