Job date: 28th November 2016
A new customer called our office team at 11:30am on the 28th of November as he was experiencing some issues with his toilet leaking and wanted some other plumbing work assessed in his home. The customer advised he was at work but preferred for us to attend that next morning so our team were able to coordinate a suitable arrival timeframe and offer our plumbers attendance between 8am and 11am that next morning. The plumber arrived onsite at the Underdale home at 8:02am and was able to straight away greet the customer and take a look at what needed to be done. The plumber was able to discuss options with the customer onsite before going ahead with having the toilet cistern serviced fully; replacing the service float valve, cistern cock, flexi, outlet rubbers, ran cone rubbers and more. The customer was also able to show where he was having some issues with an old mixer tap and decided it would be best for us to replace this for him as well. Our plumber happily sourced a new mixer from the van and was able to go ahead and do this as well. On completion the customer happily paid using our mobile eftpos facilities and gave the plumber a fantastic review for being helpful.