On the 7th of April a call came through to the booking centre at Female Choice Plumbing Tarneit. The customer living on Winona Circuit, call through as they needed a plumber. The customer needed a plumber as their hot water system was not heating properly. The customer explained to the booking centre staff member that they had a dux gas hot water system which was 6 years old and was running fine until a few days beforehand. They said they had an outage and when they relight the gas pilot light the water is no longer heating properly. The customer requested the plumber attend between the hours of 1pm and 4pm. The customer did say they would be in and out all day but for no longer than 30 minutes at a time. The booking centre staff member offered the customer a courtesy call 30 minutes prior to arrival.
The plumber arrived onsite and inspected the hot water system. the plumber found the water was only Luke warm. He said when he emptied the water from the unit, the gas solenoid valve would not open up. The opening of this valve allows the gas to the burner. The solenoid valve was replaced in the unit and now the unit is running properly.
On completion of the work the customer paid the plumber with Eftpos via the mobile Eftpos machine fitted to the plumbers van.