On the 28th of December a customer called through to our Female choice bookings centre as she was after someone who could remove an old toilet, basin and tap ware. The customer requested a time frame in the early afternoon of between 1-4pm as she had a few appointments that morning. Our plumber DJ arrived at the Doerwyn Avenue address in Leabrook within the allocated time frame and begun work in the ensuite straight away. The plumber begun decommissioning the bathroom by disconnecting and removing the basin, toilet and shower tap ware. The toilet and basin were also capped off as there were no replacement toilet or basin to be installed right away. Once the plumber was finished, he was able to provide the customer with a printed invoice while onsite. The customer chose to pay via her bank card on the mobile Eftpos facilities in the plumber’s van. All work was completed and the plumber was off site in less than 45 minutes.
Once every job is completed, our customer service manager contacts each customer to make sure that they are 100% satisfied with the work completed and provide our customers the chance to provide any feedback they might have. This customer said she was “very happy with the service.”