At Female Choice Plumbing, our most valuable assets are our customers. As such, it is our policy to put customer service as our first and foremost point for every job that we attend. We are also big on safety of both our customers as well as our plumbers. IN order to assure that all parties have the best care, all the plumber vans are GPS tracked and all the plumbers have been police checked before they are able to attend jobs “in field” so to speak.
All our plumbers are fully qualified and registered before they are even hand-picked to join our team. Upon joining our team, they are then trained under our more senior plumbers so that they are truly specialist in emergency and maintenance plumbing services. There are given training in customer service and communication so that they always provide only the most excellent customer service and our customers will always be comfortable having our plumbers around.
For many people, having a plumber attend can be a big task for them. However, here at Female Choice Plumbing we want to make it as simple and hassle-free as possible for our customers. Making a booking with us is really easy. All you have to do is to call up on 1300 921 421. On the other end of the line, one of our customer service team members will aid in making a booking for you. Alternately, you can also make a booking right here on our website. This is easy as it will save an outbound phone call cost and sometimes messages can be better conveyed in writing.
Furthermore to that, there are many plumbers who will not attend jobs that are deemed “too small” or “not an emergency”. In our opinion, we believe that those decisions are best made at the discretion of our customer. There are never jobs too small or large for our plumber. In fact, our reasonable pricing system means that there is no need to wait for a plumbing problem to exacerbate or for there to be multiple problems present before having a plumber attend.
One such job where many of our customers have come to us from a different company is when their regular plumber will not attend for a simple job such as a leaking tap or where a tap needs to be serviced. We will always go out to every job generally on the same day and more often than not within the hour of a phone call being made to us.
The plumbers attending at a job do so in a fully equipped van so that they are ready to go as soon as they arrive on the property and can fix the job up for the customer straight away. They do not waste time while on the property as they have to carry out work in a timely fashion according to our company policy and have most parts on board before they even arrive. As such, our customers will always safe on labour cost as well as time whenever a plumber from Female Choice Plumbing attends at a job.
When many plumbers attend to a job for a leaking tap, they often replace the washer and deem the job complete. Our plumbers however, always make sure to provide a full service. This may mean other things such as replacing the o-ring. Our plumbers also make sure that there are no other leaks visible and check all lines with a monometer upon completion. Lastly, all our work is warrantied under the company providing further assurance to our customers in the unlikely event that something should go wrong.