Our call centre team at Female choice Plumbing, received a phone call from a customer experiencing some serious hot water issues with her Rheem Integrity 24 Continuous Flow, explaining that she could smell gas around the hot water system area. This obviously cause grave concerns for our customer and her family and we managed to dispatch a plumber to her location within the hour*.
Once arriving onsite the customer had advised us that, due to safety precautions, the gas company had just finished shutting the gas off; meaning our customer had no gas running through her house whatsoever. Our customer was relieved knowing that the issue was in the hands of a professional gas and plumber, and it would only be a matter of time before the chaos in her house would subside and everything would be back normal.
When assessing the hot water system, the plumber realised there was a fracture in the pipework leading to the hot water system which was causing the gas leak. Obviously the plumber understood how serious a gas leak situation is, our plumber’s always come to jobs in full uniform with fully stocked vans and got to work immediately. Due to our fully stocked vans our plumber did not have to take time to source the materials he needed and simply located them in his van.
The plumbing issue took no time at all to repair! Our customer was pleased to find that there was no need to replace the hot water system, she was quite fond of the system she currently had due to its flow rate of 24L per minute, its ability to temperature control at the push of one button and the efficiency of a 5 star rating. By the end of the day our customers were able to have their gas turned back on by the water company and was able to carry on with no worries of potential threat.
At Female Choice Plumbing we understand how hard it is to find a good, reliable and trustworthy tradesman, and we are constantly looking for new ways to improve our services. On completion of work our friendly customer service team take a few moments of our customer’s day to ensure that they are 100% satisfied with our services and take on board all feedback which is given to our company.
So don’t wait for your plumbing issues to get worse and potentially life threatening, know that you can trust Female Choice Plumbing with your gas and plumbing needs, and give us a call on 1300 921 421 and get your plumbing issues sorted today!